About RefundsWhat is the 'refund policy' for items returned?
We endeavor to initiate refunds within 3-5 business days from the date we receive the returned product at our warehouse. Further, it may take additional 5-7 business days for the bank to process the return initiated.
How will I get my money back in case of a refund approved?
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited back to your bank / credit card account, via NEFT/RTGS transaction initiated by us.
How will I get refund in case of 'COD' - Cash On Delivery, option?
If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded to your bank account via NEFT/RTGS.
Please note that you shall be completely responsible for providing correct bank details and we shall not be responsible if wrong information has been provided to us.
When can I expect the amount to reflect back in my account, after refund initiated?
After we initiate fund transfer request, it usually takes 5-7 working days, subject to processing time taken by the payment gateways and banks. You will be notified when refund has been initiated by us, with transaction reference number. In case of any refund discrepancies, we may request you to share with us your bank statement.
I still have some question(s). What are my options?
Please contact us with your questions, and as always we will be glad to answer.
Phone: +91-80-42114781 (Mon-Sat,10AM-8PM).