Cancel Order or Items

You can cancel an order anytime before it is dispatched (shipped). After dispatch, you can choose to refuse accepting the order, and it gets refunded once items of the order are returned back at our warehouse, if the payment was already made.

Cancellation charges and process
Cancellation is allowed until fulfilment is done. Customer initiated cancellations of prepaid orders attract a flat deduction 5% to cover platform costs (10% in case of EMI, BNPL, International Cards, etc.).

Customer cancels order
An order can be cancelled under following situations by customer:

  • Items in the order are no longer needed
  • Order placed by mistake
  • Wrong or non-compatibleĀ items included with the order
  • Found better product or price than in current order

To cancel an order or items in an order, login to your account and then head to "My Orders" section. Select the concerned order and click on "Cancel". Follow the instructions to cancel partial or all quantities in your order.

Please note that "Cancel" option will be disabled after the order has been fulfilled (tracking ID generated). In this case you can simply refuse to accept the items when delivery attempts are made. It will lead to RTO (return to origin) and will be handled accordingly.

After successful delivery of order, it becomes eligible for return or replacement. Details in this policy document: Returns & Replacement policy.

For prepaid orders, refund is processed as per cancellation charges, if any, within 5-7 business days.


TPS cancels order
An order can be cancelled under following situations by TPS:

  • If a COD Order remains unconfirmed due to no response from customer during validation (before dispatch) despite attempts by TPS.
  • If items in order have gone out of stock (market conditions).
  • Order seems fraudulent.
  • Wrong order got confirmed due to technical issue or reasons beyond TPS' control.

There are no cancellation charges for TPS initiated cancellations. TPS bears the platform costs as the penalty in such cases.


Very important points:

  • OnceĀ an orderĀ has been fulfilled and/or dispatched, order cancellation requests cannot be initiated.Ā This is because TPS may not have control over various checkpoints.
  • WeĀ will not be responsible for delays due to any technical glitches or reasons whatsoever beyond the control ofĀ our organization, including those on the part of our partners and vendors engaged in the transaction and related operations.
  • We strongly encourageĀ customers to be sure of the products they need before making a purchase decision.Ā If in doubt, customer must confirm with our representative before placing an order.
  • Any order if dispatched, will be attempted to be delivered to customer by the assigned logistic partner. TPS has negligible control once order leaves from the warehouse.
  • For cancellation on prepaid orders, refund takes about 5-7 business days to reflect in original method of payment.
  • You can always contact us for concerns, and we will be happy to assist.