Return and Replacement Policy
We offer 14-days return policy on all the products, except where categorically mentioned otherwise. More details on this policy are explained below.
Products can be returned within 14-days from the order delivery date, if it is:
- Dead-on-arrival (DOA)
- Defective products (not working as per product documentation)
- Wrong product got delivered to you than what you had order
In the rare event that you receive a physically damaged product, please create a replacement / return request within 24 hours of order delivery. Raising a request any time after 24 hours of order delivery will result in it being rejected.
All physically damaged, dead-on-arrival (DOA), or defective products are eligible for a free replacement by TPS Technologies, should a customer choose replacement over return.
- Customer must keep the items in original condition, with brand outer box, MRP tags/stickers intact, user manual, warranty cards and all original accessories in manufacturer packaging for a successful return.
- A refund approval / replacement dispatch will happen after the original product reaches back our warehouse and arrives in good condition (unless where it was delivered damaged or defective).
All products returned will be tested under the supervision of an expert technician chosen by TPS Technologies to ensure zero error return / replacement. Request against a returned product which is found to be functioning well, as per its product documentation, will be rejected.