Returns

We offer 7 days return & replacement policy on all the products, except Monitors & Storage where we replace in case of Dead on Arrival or Damages cases only and if categorically mentioned otherwise. Return window is 7 days from the date of delivery. Please do read and understand all details on this policy as explained below.

Policy Guidelines:

  1. Initiating a Return - All return requests must be submitted by the customer through the official customer portal, within the designated return window. Requests made after this period will not be accepted.
  2. Product Condition Requirements - Returned items must be in their original condition, including the brand’s outer packaging, intact MRP tags/stickers, user manuals, warranty cards, and all original accessories provided by the manufacturer.
  3. Packaging & Documentation - To prevent damage during transit, customers are required to securely package the items. Additionally, a clear, unedited video of the packaging process must be recorded and shared with our support team as part of the return validation & making returns hassle free.
  4. Return Pickup Process - Reverse pickup will be arranged once our support professionals have reviewed and approved the shared packaging images and video. Approval is mandatory for initiating the pickup of eligible returns.
  5. Self-Shipping Responsibility - If reverse pickup is unavailable in your area, we will request cooperation from customers to self-ship the products at your own cost and risk. Self-ship varies based on our logistic partners' network at customer's pincode.

    Returns & Replacements:

    Return eligible products can be returned (or replaced) within the return window, if it falls under one or more of these categories:

    1. Dead-on-arrival (DOA)
    2. Damages during transit (Must be reported within 24 hours from delivery)
    3. Wrong product got delivered to you than what you had order

    A return occurring due to above reason(s) is eligible for replacement or return. Where replacement is not feasible, 100% refund of the item value will be done. Additionally, customer should submit original, raw, clear & unedited unboxing video of the order as received by them.

    All monitors & storage products are direct brand / service center replacement only for non-Damage & non-DoA cases. TPSTECH will be working with the customer on best effort basis to get the product related concerns addressed through the supported process from the brand. Some examples of this may include, but not limited to, bad sectors on storage drive, lower capacity than advertised, monitor bleed concern, excessive white light on screen, dead pixels, etc.

    • Replacements by TPSTECH are free of costs replacements, provided customer raises such requests from the customer portal within return window.
    • Concerned product must reach back at our warehouse, followed by validation by our experts (free from tampering or tampering attempts) before they are approved for replacements.
    • Once approved, replacements can take upto 48 hours for dispatch of a replacement product.
    • Wherever replacement is not feasible or is taking expected to take unusually longer, a return and refund instead will be prioritized. Refunds follow refund policy and can take 7-10 days to reflect in original account used during transaction.

    Very important points overall:

    • Return/replacement approved products must reach our warehouse in original packing, with original components, manual, accessories, warranty cards, spare parts, screws and materials as applicable, for our experts to validate them.
    • We will not be responsible for delays due to any technical glitches or reasons whatsoever beyond the control of our organization, including those on the part of our partners and vendors engaged in the transaction and related operations.
    • A refund approval or replacement dispatch can happen only after our experts have validated claims of the reason for return / replacement request.
    • For returns validated at our warehouse as approved, refund may take about 7-10 days to reflect in original method of payment. COD charges will not be refunded under any circumstances.
    • A replacement can be offered for a maximum of two times per order. If the second- time replacement order too has a legitimate concern, then it will follow only return and refund.
    • You can always contact us for concerns, and we will be happy to assist.

    All products returned will be tested under the supervision of an expert technician chosen by TPS Technologies to ensure zero error return / replacement. If returned products are found to be functioning well as per product manual, return / refund request will be rejected. We have ZERO tolerance towards frauds.