Return and Replacement

We offer 7 days return and replacement policy on all the products, except where categorically mentioned otherwise. More details on this policy are explained below.


About Replacements:

After fulfilment of the order, it is eligible for replacements only. Further:

  • Replacements are free of cost for any DOA/Faulty products provided customer raises such requests from the portal at the earliest and within 7-days of the order delivery.
  • For replacements, if reverse pickup service is not available from our logistics partners, then it is customer's responsibility to send products back to TPS at their own cost and risk.
  • Replacements orders will be fulfilled again only once the claimed DOA/Faulty product has reached back to TPS and has been validated by our representatives as free from tampering or tampering attempts.
  • Replacements will be rejected for tampered products sent back to TPS.

 

About Returns:

Products can be returned within 7-days from the order delivery date, if it falls under one or more of these categories:

  1. Dead-on-arrival (DOA)
  2. Defective products (not working as per product documentation)
  3. Damages during transit (Must be reported within 24 from delivery)
  4. Wrong product got delivered to you than what you had order

A return occurring due to above reasons result in a free of cost replacement. In situations where replacement is not possible due to stock unavailability, 100% refund of the item value will be done.

Return initiated against wrong products ordered, or incompatible product(s) ordered, or unwanted products ordered by customer, including RTOs, will attract flat deduction of 10% of the order value to cover for platform charges and restocking charges. In case of large/heavy fulfilments (charged weight 2 KGs or more), both side logistic charges will be deducted as well on actual basis.

Therefore, we strongly encourage that if in doubt, customer must confirm with our representative before placing order with us.
 

Very important points:

  • Customer must keep the items in original condition, with brand outer box, MRP tags/stickers intact, user manual, warranty cards and all original accessories in manufacturer packaging for a successful return / replacement.
  • Concerned products must reach our warehouse in original packing, with original components, manual, accessories, warranty cards and materials as applicable, for our experts to validate them. 
  • We will not be responsible for delays due to any technical glitches or reasons whatsoever beyond the control of our organization, including those on the part of our partners and vendors engaged in the transaction and related operations.
  • A refund approval or replacement dispatch will happen after our experts have validated claims of the reason for return / replacement in the request received with TPS.
  • For returns approved by our experts, refund takes about 7-10 business days to reflect in original method of payment. Note: COD charges will not be refunded under any circumstances.
  • You can always contact us for concerns, and we will be happy to assist.

 

All products returned will be tested under the supervision of an expert technician chosen by TPS Technologies to ensure zero error return / replacement. Request against a returned product which is found to be functioning well, as per its product documentation, will be rejected.