Return and Replacement Policy
We offer 10-days return and replacement policy on all the products, except where categorically mentioned otherwise. More details on this policy are explained below.
After fulfilment of the order, it is eligible for replacements only. Further:
- Replacements are free of cost for any DOA/Faulty products provided customer raises such requests from the portal at the earliest and within 10-days of the order delivery.
- For replacements, if reverse pickup service is not available from our logistics partners, then it is customer's responsibility to send products back to TPS at their own cost and risk.
- Replacements orders will be fulfilled again only once the claimed DOA/Faulty product has reached back to TPS and has been validated by our representatives as free from tampering or tampering attempts.
- Replacements will be rejected for tampered products sent back to TPS.
Products can be returned within 10-days from the order delivery date, if it falls under one or more of these categories:
- Dead-on-arrival (DOA)
- Defective products (not working as per product documentation)
- Physically damaged products (Need to report within 24 to 48 hours from delivery)
- Wrong product got delivered to you than what you had order
A return occurring due to above reasons result in 100% refund of the item value, or a free of cost replacement - depending on what the customer opts for.
Return initiated against wrong or incompatible product(s) order by customer will attract deduction of 5% of the order value as well as two-way logistic charges on actuals.
Therefore, we strongly encourage that if in doubt, customer must confirm with our representative before placing order with us.
Very important points:
- Customer must keep the items in original condition, with brand outer box, MRP tags/stickers intact, user manual, warranty cards and all original accessories in manufacturer packaging for a successful return / replacement.
- Concerned products must reach our warehouse in original packing, with original components, manual, accessories, warranty cards and materials as applicable, for our experts to validate them.
- A refund approval or replacement dispatch will happen after our experts have validated claims of the reason for return / replacement in the request received with TPS.
- For returns approved by our experts, refund takes about 5-7 business days to reflect in original method of payment.
- You can always contact us for concerns, and we will be happy to assist.
All products returned will be tested under the supervision of an expert technician chosen by TPS Technologies to ensure zero error return / replacement. Request against a returned product which is found to be functioning well, as per its product documentation, will be rejected.