Refund policy

Refund is applicable if:

Please read the respective policies carefully to understand deductions that may apply on your refund requests. The process can take 7-10 days, though we strive to make it faster on every case possible.

For a refund to happen, following steps are followed:

  1. Return product reaches our warehouse / location per return policy
  2. Followed by inspection & validation (~3 days)
  3. Returned products are compliant to return policy so refund can be initiated (~3 days)
  4. Refund amount gets reflected in original account (~5-7 days)

Note: For non-compliance to return policy or in case of replacement instead, a refund request gets marked ineligible.

Very important points:

  • Restocking fee of 5% may be applied as applicable in case on cancellations and returns. For dispatched items, the fee may be 10% and logistic charges on actuals in case of RTO.
  • If the payment was made through our payment gateway, then it will be refunded in the original method of payment. We cannot alter this.
  • In case of BANK TRANSFER and COD orders, refunds will be processed only in buyers bank account with NEFT/RTGS.
  • You will be notified by our system or support team when refund has been initiated by us.
  • In case of any refund discrepancies, we may request you to share with us your bank statement and/or follow up with your bank.
  • In any case, refund amount will not be more than the order amount or product value as on the date of transaction.
  • We will not be responsible for delays or losses, if any, due to technical glitches or reasons whatsoever beyond the control of our organization, including those on the part of our partners, suppliers, brands and vendors engaged in the transaction and related operations.
  • You can always contact us for concerns, and we will be happy to assist.