Refunds Policy

Refund is applicable if:

Please read the respective policies carefully to understand deductions that may apply on your refund requests.

An eligible refund once approved goes to settlement. We endeavor to initiate eligible refunds within 3-4 business days. Further, it may take additional 3-7 working days for the banks & financial institutions to process the payment. On an average, it takes 5-7 business day for a valid refund request to be completed.

Very important points:

  • If the payment was made through our payment gateway, then it will be refunded in the original method of payment. We cannot alter this.
  • In case of BANK TRANSFER and COD orders, refunds will be processed only in buyers bank account with NEFT/RTGS.
  • Refunds in any case usually take a working week to reflect in bank account. We appreciate your understanding and patience in this matter.
  • You will be notified by our support team when refund has been initiated by us.
  • In case of any refund discrepancies, we may request you to share with us your bank statement and/or follow up with your bank.
  • In any case, refund amount will not be more than the original order amount or product value as on the date of transaction. TPSTECH will not be liable to compensate for refunds or returns that originate due to its partner ecosystem including suppliers, logistics aggregators, marketplaces & payment gateways.
  • TPSTECH will not be responsible for delays due to any technical glitches or reasons whatsoever beyond the control of the organization, including those on the part of our partners and vendors engaged in the transaction and related operations.
  • You can always contact us for concerns, and we will be happy to assist.