Various Charges Matrix
| Scenario | Customer Charge |
| Order cancelled (by tpstech) |
No charges to customer |
| Order cancelled before fulfilment | Up to 5% restocking fee apply. |
| Order cancelled after dispatch and returned (RTO) | Up to 10% fee + logistics charges on actuals apply. |
| Approved DOA / Wrong Product / Transit Damage replacement | No replacement charges (within the return window). Note: Damages / DOA must be reported within 24 hours of delivery. |
| Approved return resulting in refund | No charges to customer. |
| COD Order Charges | COD charges are not refund eligible once order is fulfilled. |
| Express Shipping Charges | Express shipping charges are not refund eligible once order is fulfilled. |
| Reverse pickup unavailable | Customer needs to self-ship at own cost and risk. |
| Product returned but fails validation | Return/refund may be rejected; Non-compliant returns are ineligible for refund. |
| Monitor/Storage/ GPU/NAS are not eligible for returns | Customer must follow brand process where applicable. Issues are handled by brand/service center. We will assist with guidance and coordination (no charges). |
Simple rule of thumb
- Genuine & major product issue = Usually no replacement charge.
- Change of mind/cancellation after dispatch = Deductions and logistics charges apply.
- No reverse pickup available = Customer pays self-shipping.
- COD charges are never refunded once fulfilled.
- Express Shipping charges are never refunded once fulfilled.
Question? Contact Us.